Located in Bacalar, Hotel Balaan Kaax has a garden, terrace, restaurant, and free WiFi throughout the property. The hotel features family rooms. The hotel has some accommodations that have a balcony, and the rooms include a private bathroom with a shower and free toiletries. Staff at the 24-hour front desk speak English and Spanish. The nearest airport is Chetumal International Airport, 21 miles from Hotel Balaan Kaax.