Located in Bacalar, Casa Chukum has a garden, a shared lounge and a terrace. With an outdoor swimming pool, the 5-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The property has a concierge service, a tour desk and luggage storage for guests. At the hotel, each room has a desk. The rooms are equipped with a safety deposit box, while certain rooms also offer a balcony and others also have pool views. All rooms in Casa Chukum are equipped with a flat-screen TV and free toiletries. Speaking English and Spanish, staff are always on hand to help at the reception. Chetumal International Airport is 22 miles from the property.