Plaza Family Hotel is set on the main pedestrian and shopping street in Smolyan and in a secure area of the city. It offers cozy atmosphere, free WiFi in all areas and rooms with a refrigerator, satellite TV and a private bathroom. In the building there is an ATM, a bank, a souvenir shop and a flower shop. Upon request, breakfast can be served. Some of the rooms at the property also feature a balcony. In the property neighborhood there are shops, restaurants and a children's' playground. The city bus station is reachable within a 5-minute walk. Free public parking is available nearby. The property is amid the Rhodope mountains. During winter guests can enjoy skiing in Pamporovo, 7.5 mi away and during summer guests can visit the canyon waterfalls.